Return policy

Website Operator: Marius Cioane
Website: http://mariuscioane.com

Thank you for shopping at Marius Cioane, where we bring you stylish women’s clothing—from trendy dresses to chic tops and accessories. We want you to love every piece you add to your wardrobe, which is why we’ve crafted this Return Policy to give you flexibility and peace of mind. Below, you’ll find everything you need to know about returning an item, including timelines, conditions, and steps to follow. Our goal is to make this process smooth and fair, so let’s dive into the details!

90-Day Return Period

We offer a generous 90-day return window, giving you plenty of time to decide if that elegant blouse or bold skirt is the perfect fit for your style. This period starts the day your order lands at your shipping address. To get a return underway, reach out to us within these 90 days—requests made after this timeframe won’t qualify, so don’t delay if you’re thinking of sending something back.

What Qualifies for a Return

To ensure a smooth return, your fashionable item must arrive back to us in the same pristine state it left our hands:

  • It should be unworn, unwashed, and free of any wear—like perfume scents or stretched seams.
  • All original tags, labels, and embellishments (e.g., buttons or decorative trims) must still be attached and undamaged.
  • The item needs to be nestled in its original packaging—think the box or bag it arrived in, complete with any protective wrapping.
  • You’ll also need to provide proof of purchase, such as your order confirmation, invoice, or digital receipt, to verify your transaction.

If your item shows wear, lacks its tags or packaging, or arrives without proof of purchase, we may have to turn down the return to maintain fairness and quality across our offerings.

Starting the Return Process

Decided to return that trendy top? Here’s how to kick things off:

  • Contact Us: Shoot an email to [email protected] or call +1 (904)-893-2782, including your order number and a quick note about why (e.g., “too small” or “not my vibe”).
  • Approval and Next Steps: Once we green-light your return, we’ll send you a return shipping label via email, along with clear instructions—where to ship it, how to pack it, and what to include.
  • Important Note: Items mailed back without our prior okay won’t be accepted, as we need to coordinate each return to keep everything organized and efficient.

Got questions or need a hand? We’re always reachable at the contact details above—don’t hesitate to lean on us for support.

Addressing Damaged or Incorrect Items

When your order arrives, take a moment to admire it—and check it over. If you spot a flaw (like a loose thread), notice shipping damage (e.g., a ripped sleeve), or realize we sent the wrong piece (say, a jacket instead of a dress), let us know ASAP. Email [email protected] with specifics and, if you can, a photo or two of the issue.

We’ll dive into the situation promptly, aiming to fix it—whether that’s sending a replacement, issuing a refund, or finding another solution to restore your shopping joy. Your satisfaction is our priority, and we’re here to make it right.

Items That Can’t Be Returned

Some pieces fall outside our standard return process due to their nature:

  • Final Sale or Promo Goods: Items tagged as “Final Sale,” “Clearance,” or part of special deals are non-returnable unless they arrive faulty or damaged.
  • Used or Altered Items: Clothing with signs of wear—like faded fabric—or missing components (e.g., a lost belt) isn’t eligible.
  • Late Arrivals: Returns reaching us more than 90 days after delivery won’t be processed, except where law requires otherwise.

For cases warranting a partial refund (e.g., minor use not due to our error), we’ll walk you through our reasoning during the review for full transparency.

Refunds: How It Works

Once your return lands at our warehouse at 2724 Hanover Dr,Fort Collins, CO 80526, United States, we’ll give it a thorough once-over to ensure it meets our criteria. You’ll get an email letting you know it’s arrived and whether your refund is a go, complete with an explanation if it’s not approved.

If it’s a thumbs-up, we’ll process your refund to your original payment method—like your debit card or PayPal—within 3 business days of inspection. Depending on your financial provider, it might take a few extra days to reflect in your account. For undamaged items returned within 90 days of delivery, you’re set for a full refund under our 90-day policy, as long as all conditions are met.

Here’s the step-by-step:

  1. Initiate a Refund: Reach out to [email protected] to start the conversation.
  2. Quick Response: We’ll get back to you within 1 business day with approval and return logistics, including the shipping address.
  3. Send It Back: Pack the item securely with all accessories and original packaging, then ship it using our label.
  4. Refund Issued: After inspection, your refund rolls out within 3 business days.

Key Details to Understand

  • Complete Packages: Return all extras—like belts or detachable collars—to avoid rejection.
  • Shipping Costs: For non-faulty returns (e.g., a style swap), you might cover return shipping unless we specify otherwise.
  • Non-Quality Claims: For issues like fit or preference after use, shipping fees are on you, and returns past 90 days are off the table.
  • Rejection Rights: If your return doesn’t meet our standards, we may decline it and return it to you at your expense.

We’re Here to Help

At Marius Cioane, we’re all about elevating your style with women’s fashion you adore. Need assistance with a return or just want to chat about your order? Reach out anytime:

  • Email: [email protected]
  • Phone: +1 (970) 456-0496
  • Business Address: 2724 Hanover Dr, Fort Collins, CO 80526, United States

Our team is passionate about fashion and committed to your happiness. Thank you for choosing Marius Cioane—let’s keep your wardrobe fabulous together!